Reference

Terms That Govern Your Account on go11

Your use of go11 is subject to these legal terms, which set out account rules, eligibility conditions, and your rights as a user.

Jurisdiction-dependent accessAccount holder rightsbKash, Nagad, Rocket coveredMobile and browser useBangladesh eligibility
go11 Terms That Govern Your Account on go11
LEGAL CONTACT PATHS

Reach Us About Legal or Account Questions

If you have a question about these terms, your account eligibility, or a wallet transaction dispute, our support team handles legal queries directly. Reach out through any of the channels below and reference your registered mobile number so we can locate your account quickly.

Live Chat Open the chat widget from any page on go11. Describe your legal or account query and include your registered bKash or Nagad number for faster lookup.
Email Support Send your query to our support address. Include your account ID and the specific term or transaction you are asking about. We aim to respond within one business day.
Help Centre Our help centre covers account eligibility, wallet rules, and closure procedures. Search by topic or browse the legal section for answers before raising a ticket.
ACCOUNT SECURITY

How We Protect Your Account and Data

Security and data handling are built into how go11 manages every account. We use encrypted connections for all sessions — whether you log in via mobile browser or the app — and wallet credentials for bKash, Nagad, and Rocket are never stored on our servers. Here is how we handle the key areas that matter to you.

Data Retention

We retain account data for as long as your account is active and for the period required by applicable law after closure. You can request a summary of what we hold at any time via support.

Cookie Use

We use session cookies to keep you logged in across pages and analytics cookies to improve the mobile experience. You can manage cookie preferences from your account settings.

Account Security

Login is protected by OTP verification sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze your account and wallet link.

Data Requests

To request a copy of your data, correct inaccurate details, or ask for account deletion, submit a request through live chat or email with your account ID and registered number.

Common Legal Questions Answered

These are the questions we hear most often about account terms, eligibility, and data rights on go11.

Eligibility depends on your local law and the regions we currently serve. You must be of legal age in your jurisdiction and confirm that online gaming is permitted where you are located.

Any verified wallet balance is returned to the originating bKash, Nagad, or Rocket account following our account-closure procedure. Contact support to initiate the process and confirm your wallet details.

Yes. We may update these terms when required by law or operational changes. We will notify you via your registered mobile number or email before material changes take effect.

Submit a data request through live chat or email, including your account ID and registered number. We will provide a summary of the data we hold within the timeframe required by applicable law.

The governing law depends on the eligible region under which your account was registered. Details are set out in the full terms document accessible from your account dashboard.

Contact support via live chat with your account ID and the transaction date. Reference the bKash, Nagad, or Rocket number used so we can trace the payment and investigate promptly.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.